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Complaint Form
In case you are not satisfied with our services as an insurance intermediary, you can submit a complaint by clicking here.

We provide answers while you navigate the insurance claim process, including filing complaints with the insurance company. If you`re dissatisfied with a claim or any other service provided by your insurance company, which isn`t exclusively related to us, we`re here to help you lodge a complaint directly to the insurance company.
No later than 15 working days after the submission of the complaint to give us enough time to thoroughly assess the case. In case we need more time, we shall inform you in advance.
You may contact us and explain your reasons for disagreement. You have the right to submit a complaint to the Financial Ombudsman (www.financialombudsman.gov.cy) or take legal action against us.
  • Download Complaint Management Policy
Insurance can be complicated, so if you’re looking for simple terms and straightforward answers about any type of insurance, please speak to one of our specialists.AKD Insurance partners with the world`s leading insurance companies to provide tailor made solutions to our clients.Our Commitment is to provide our customers the highest customer care, the human touch, the ability to talk to someone who cares and has the knowledge to help; 24 hours a day, 7 days a week, 365 days a year!
Contact AKD Insurance
Telephone: +357 24822622 (Office Hours)
Fax: +357 24822623
Email: info@akdinsurance.eu
DCare emergency claims: +35724636300 or +302313084328
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AKD Insurance is a registered trading name that is owned and used for the operations of
A.K. Demetriou Insurance Agents, Sub-Agents & Consultants Ltd and A.K. Demetriou Insurance Brokers Ltd.
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